Minimum of 1-year technical support and customer service experience

Strong communication skills in English (Spanish is a plus)Ībility to multitask and work with numerous interruptions in a Knowledge of Database or Queue call managementīasic knowledge of Microsoft Office, Excel, computer, email and website andĮmpathy and patience with difficult callers Such as returns, replacements, refunds, delivery status, back order inquiries,Īnd any other issues that may arise in the order fulfillment process Provide service to customers seeking assistance with post-order issues Process service agreement including contracts and orders Provide support to sales, marketing, engineering, development and Manage data and communication flow from vendors and partners With the use of proper communication terms in English and/or Spanish In order to provide assistance and answers when neededĬommunicate with customers through email, phone, and a ticketing system Receive inbound service calls and make outbound return calls to customers AĪdvancement opportunities – we promote from within The ideal candidate will possess strong organizational skills and have theĪbility to work with technology and telecommunications with comfort. Qualified candidates for Technical Support. As weĬontinue to grow our Customer and Technical Service Departments, we’re seeking Helping Finance Companies and Car Dealers more effectively mitigate risk. Job Position : Technical Support RepresentativeĬallPass LLC is the leading provider of GPS Tracking Devices and Solutions,

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